We understand this is unfortunate and will do everything to resolve the issue. Follow these steps:
- Contact us immediately at info@skildr.com with a clear description and photos of the damaged goods.
- Keep the packaging: Retain the packaging of the damaged product for further assessment or filing a claim.
- Wait for instructions: We will investigate the situation and provide you with further instructions, which may include returning the damaged product or other steps.
- Replacement or refund: After the investigation, we will determine if the product can be replaced or if you qualify for a refund. We aim for a prompt resolution.
The style I have in mind is not available on the website
We're very curious about your preferences. Contact us at info@skildr.com to discuss the possibilities for a new style.
What is the delivery time for the products?
Depending on the product, the delivery time is usually 4-7 working days. You will be notified via email about your delivery with a track & trace code.